Privacy Policy

Effective Date: 04/04/2025

Nirmala's home Kitchen is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our food delivery services via our website or mobile application.

By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

• Full name

• Phone number

• Email address

• Delivery address

• Payment information (processed securely via third-party payment gateways)

b. Usage Information

• IP address

• Browser/device details

• App usage data

• Location data (if location access is granted)

c. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance user experience, improve our services, and provide targeted advertisements.

2. How We Use Your Information

We use your information to:

• Process and fulfill your food orders

• Communicate order status and updates

• Provide customer support

• Improve our services and user experience

• Send promotional offers (you may opt-out anytime)

• Ensure compliance with applicable laws

3. Sharing Your Information

We do not sell your personal information. However, we may share your information with:

• Delivery personnel or logistics partners for order fulfillment

• Third-party service providers (e.g., payment gateways, analytics tools)

• Law enforcement or government authorities if required by law

All third parties are bound by confidentiality and data protection obligations.

4. Data Security

We take reasonable steps to protect your personal information using encryption, firewalls, and secure servers. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights & Choices

As a user, you have the right to:

• Access and review your personal information

• Correct or update inaccurate data

• Request deletion of your account or personal data

• Opt-out of promotional communications

To exercise these rights, please contact us at [support email].

6. Data Retention

We retain your personal data as long as necessary to provide our services and for legal or regulatory reasons.

7. Children's Privacy

Our platform is not intended for children under 18. We do not knowingly collect personal information from minors.

8. Changes to This Policy

We may update this Privacy Policy periodically. We encourage you to review it regularly. Continued use of our services after updates constitutes your acceptance of the changes.

9. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes shall be subject to the jurisdiction of the courts located in [Your City], India.

10. Contact Us

If you have any questions or concerns regarding this policy, please contact us at:

Nirmala's home Kitchen
Email: support@nirmalashomekitchen.com