Terms & Conditions

Welcome to Nirmala's home Kitchen! By accessing or using our services, you agree to the following terms and conditions. Please read them carefully before placing an order.

1. Acceptance of Terms

By registering, placing an order, or using our website or app, you agree to comply with and be bound by these Terms and Conditions. If you do not agree, please do not use our services.

2. Our Services

Nirmala's home Kitchen is a food delivery platform that prepares, packages, and delivers our own food directly to customers. We manage every step — from kitchen to doorstep — to ensure a consistent and high-quality experience.

3. User Responsibilities

You agree to:

• Provide accurate and up-to-date information when placing orders.

• Keep your login credentials secure and confidential.

• Use our platform in a lawful and respectful manner.

4. Orders & Payments

• All orders are subject to availability.

• Payment must be completed at the time of placing the order using our supported payment methods.

• Prices displayed at checkout include applicable taxes and delivery fees unless otherwise noted.

5. Delivery Policy

• Delivery times are estimates and may vary based on location, traffic, and order volume.

• It is your responsibility to ensure someone is available to receive the order at the delivery address provided.

• If no one is available, we reserve the right to cancel the order without a refund.

6. Cancellations & Refunds

• You may cancel your order within 1 to 2 days of making the payment to be eligible for a refund.

• Refunds are processed within 6 to 8 business days after cancellation approval.

• Once food preparation has started or the order is out for delivery, cancellations are no longer accepted.

7. Food Allergies & Dietary Restrictions

While we strive to accommodate various dietary needs, all food is prepared in a shared kitchen environment. We cannot guarantee the absence of allergens. Please review item descriptions carefully and contact us with any concerns before ordering.

8. Account Suspension

We reserve the right to suspend or terminate user accounts for violations of these terms, misuse of the platform, or any fraudulent activity.

9. Limitation of Liability

We are not liable for:

• Delays caused by traffic, weather, or circumstances beyond our control.

• Health issues resulting from undisclosed food allergies.

• Any indirect, incidental, or consequential damages related to the use of our service.

10. Changes to These Terms

We may update these Terms and Conditions at any time. Any changes will take effect immediately upon being posted on our website or app. Continued use of our services constitutes acceptance of the revised terms.

11. Contact Us

For any questions or concerns, please contact us at support@nirmalashomekitchen.com.